CROWN COMPANY	1800 West Van Buren Phoenix, Arizona   85007 Office: 602.258.1223 FAX: 602.258.1993
	Family owned and operated since 1949
Built-in vacuums, music & more!

Service Calls

For repairs that must be done on-site . . .

Some repairs and system service for built-in systems must be done on site. Our service desk is staffed with personnel experienced in installation, service and repair of built-in systems. We can help you diagnose and troubleshoot a problem to determine when an on-site service call is necessary.

• For built-in vacuum systems, this includes a check on over-all system performance, clogged pipes, or even minor maintenance like repairing a wall valve or moving the location of a wall valve.
• For built-in music/intercom systems, on-site service includes system performance checks, repair or replacement of individual system components like intercom or doorbell units, or adding speakers. Repairs of the main music unit cannot be done on-site, but must be diagnosed and repaired either in our repair shop or sent back to the manufacturer.

Contact our Service Desk at 602.258.1223 to get service assistance or to schedule an on-site service call.

Cost

A trip charge of $57.50 is automatically assessed for all requested visits by a service truck to a residence or business. Time and materials charges for repair work are in addition to the service call, at the rate of $45.00 per hour. Payment for service calls to a residence or business are due and payable at completion of the call. No work is begun unless prior approval is received by the home or business owner.

Installation Warranty Support: Crown Company warranties the installation and operation of all built-in systems for one year from the date of final completion. If a service call to the job site is necessary to check the installation of a system more than thirty days after final completion, a trip charge will be assessed and is the responsibility of the buyer. Within the warranty time period, if a problem requiring a service call is found to be the result of how a system was installed, no trip charge will be assessed.